Real estate

AI voice agent for collections

Data foundation first, then a voice agent on top — calling customers in local Saudi Arabic, negotiating payment plans and logging every outcome back to the CRM.

Client: Leading Saudi real estate developer Name kept confidential under NDA.
Sector: Real estate
Solution: Unified data foundation + outbound AI voice agent
Region: Saudi Arabia
Delivered by: Spectravia, in-house

40%

reduction in average days overdue in the first month

60%

reduction within one quarter

90%

reduction by the end of year one

Four divisions with no single source of truth
A legacy CRM complemented by spreadsheets
Collections chased by hand
Strict regulatory compliance requirements

Unified data
CRM, contracts and payment schedules brought together in one customer view.
AI voice agent
Schedules and dials outbound calls in local Saudi Arabic, then negotiates and agrees payment plans.
Confirm and log
The CRM is updated automatically, followed by a WhatsApp, SMS or email confirmation to the customer.
Escalation
Complex cases are handed to the team; every call is recorded and auditable, and outcomes feed back into the data layer.

Reductions are measured on average days overdue, weighted by overdue balance value. The approach was data foundation first, then a voice agent on top — and every call outcome feeds back into the data layer.