Education

Native Arabic AI call-center agent

A virtual agent that answers in natural Saudi Arabic, completes requests directly in the institution's systems and escalates complex cases to a human colleague.

Client: Regional educational institution network Name kept confidential under NDA.
Sector: Education
Solution: Native Arabic AI call-center agent with 3 integrated workflows
Delivered by: Spectravia, in-house

20,000

call minutes handled automatically per month

96%+

accuracy of the Saudi-accent Arabic agent

40%

workforce redeployed to other roles

25%

ROI after the first quarter

1 month

from purchase order to live deployment

Call intake
The virtual agent answers in Saudi Arabic and identifies the caller and the request.
Request handling
The agent completes the request directly in the institution's systems through 3 fully integrated workflows.
Confirmation and escalation
The caller receives confirmation; complex cases pass to a human colleague.

Natural Saudi Arabic voices — female and male — that greet warmly, ask how you are, and pause and breathe like a real agent. Staff freed up by automation were redeployed to other roles within the organisation.